Privacy Policy
Every piece of information you provide to goldenbets is protected with the highest level of security. This policy explains what data is collected, why, and how it is used.
Why It's Safe
At goldenbets, everything from your login credentials to your payment details is secured with SSL 256-bit encryption. No one can intercept your data in transit.
Goldenbets never sells your name, phone number, or email to third-party companies — and never shares them with advertisers.
Enable Two-Factor Authentication (2FA) on your account. No one can log in without completing OTP verification.
Goldenbets only collects information that is strictly necessary to provide its services. No additional personal data is requested.
You may request deletion of your data held by goldenbets. Where there is no legal obligation to retain it, your data will be deleted within 30 days.
You can turn off goldenbets marketing emails or notifications at any time through your settings.
When you create an account with goldenbets, you'll need to provide some basic information:
To process a withdrawal, you must submit a copy of your National ID and a recent selfie as part of the KYC process. This information is used solely for identity verification.
Certain technical information is automatically recorded while you use the goldenbets website or app:
goldenbets never requests or stores your bank password, mobile banking PIN, or any secret codes.
Goldenbets uses your data only for specific purposes. See the table below for details:
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Date of Birth | Account Creation & Age Verification | Contractual Necessity |
| Mobile Number | OTP Verification & Security Alerts | Security Interests |
| Payment Information | Deposit & Withdrawal Processing | Contractual Necessity |
| KYC Documents | Identity Verification, Fraud Prevention | Legal Obligations |
| Browsing Log | Platform Improvement, Security | Legitimate Interest |
goldenbets does not use your data for ad profiling and does not share it with any advertisers.
Goldenbets uses cookies on its website. Cookies are small files stored in your browser that help improve site functionality.
Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may prevent goldenbets from functioning properly.
Goldenbets uses multiple layers of security to protect your data:
Remember: technical security is only part of the picture — your own vigilance matters too. Never click on suspicious links, and never share your password or OTP with anyone claiming to be from goldenbets.
Goldenbets does not retain data beyond what is necessary. See the general policy below:
Your data is securely deleted once the retention period expires or upon your request.
For any questions about the privacy policy, data deletion requests, or concerns, please get in touch with goldenbets:
goldenbets typically responds to privacy-related requests within 3 business days.
Your Rights
You have important rights regarding your personal data on goldenbets, and we are committed to upholding them.
You can request to see what information goldenbets holds about you.
To correct any inaccurate or outdated information, please submit a request to goldenbets support.
Where no legal restrictions apply, you may request that your data be deleted.
In certain circumstances, you have the right to request that the use of your data be restricted.
You can request a copy of your information in a standard, portable format.
You can object to your data being used for specific purposes — particularly for marketing.
Most people skip privacy policies — and understandably so. They're usually written in complex legal English that's hard to follow. goldenbets has tried to change that by writing the entire policy in plain, straightforward language.
But writing in Bangla alone isn't enough — it's important to understand what actually happens in practice. Let's walk through a few common scenarios.
You provide your name, mobile number, and date of birth. goldenbets uses this information solely to create your account and verify your age. This data is never shared with advertising companies, and you will not receive any unrelated ads on your mobile from outside goldenbets.
To process transactions, goldenbets shares the necessary information with Mobile Pay — strictly for that transaction only. Mobile Pay is not permitted to use this data for any other purpose. This is clearly set out in the agreement between goldenbets and Mobile Pay.
If you close your account, goldenbets may retain certain information for a period of time due to legal obligations — such as financial transaction records. However, any marketing-related data will be deleted immediately. Information that is retained is kept solely for regulatory purposes — not to target you.
If anyone contacts you claiming to be from goldenbets and asks for your password, OTP, or banking details, it's a scam — no question about it. goldenbets will never ask for this kind of information over the phone. If you receive any such contact, report it to goldenbets's official support immediately.
At its core, goldenbets' privacy policy comes down to one thing — your data belongs to you. goldenbets only uses what it needs to provide its services. Everything else remains in your control.
Frequently Asked Questions