There are typically three reasons the goldenbets app won't open — an outdated version, accumulated cache, or a poor internet connection. Follow the steps below one by one:
- 1First, check your internet connection. Make sure your mobile data or Wi-Fi is working properly.
- 2Uninstall the goldenbets app and goldenbets app page Download and install the latest version from
- 3On Android: go to Settings → Apps → goldenbets → Storage → tap "Clear Cache". Then relaunch the app.
- 4On iOS: delete the app and reinstall it from the App Store.
- 5If none of the above works, open goldenbets.biz in your browser and log in — you'll have access to all features without the app.
Signing up at goldenbets is quick and straightforward — the whole process takes just 2–3 minutes. Here's what you'll need:
| Information Type | Description | Required |
| Full Name | As per National ID | Yes |
| Mobile Number | Active Bangladeshi number (OTP will be sent here) | Yes |
| Date of birth | Must be at least 18 years old | Yes |
| Password | At least 8 characters — a mix of letters and numbers is recommended | Yes |
| Helps with password recovery | No (optional) | |
| Referral Code | Extra benefits when you have a friend's code | No (optional) |
- 1On the registration page Go and fill in your details.
- 2Verify your number with the OTP sent to your mobile.
- 3Agree to the Terms & Conditions — your account is ready!
In accordance with goldenbets policy Only one account is allowed per person Yes, that's allowed. However, different family members using the same device can each open their own separate account using their own individual ID and mobile number.
If the same person creates two accounts:
- Both accounts will be permanently closed
- Accrued bonuses and winnings may be forfeited
- Future registration on goldenbets may be permanently banned
Changing the mobile number or personal details on your goldenbets account requires assistance from support for security reasons — this cannot be done directly from settings.
- 1Log in to goldenbets and reach us via live chat or email at support@goldenbets.biz.
- 2Let us know what you'd like to update — your mobile number, name, or anything else.
- 3goldenbets support will request a photo of your national ID to verify your identity.
- 4Once verified, your information is typically updated within 24–48 hours.
If you want to change your name or date of birth, you must complete KYC verification first.
Let's look at each situation separately:
Scenario 1 — mobile number is still active:
- 1On the login page Go to the login page and click the "Forgot Password?" button.
- 2Enter your registered mobile number and you'll receive a 6-digit OTP.
- 3Set a new password using the OTP — you're all done.
Situation 2 — Mobile number deactivated or lost:
- 1Contact goldenbets via live chat or at support@goldenbets.biz.
- 2Provide your account username or the email address used during registration.
- 3Send a photo of your National ID — a new password will be set after your identity is verified.
The withdrawal terms and conditions at goldenbets are outlined below:
| Subject | Mobile Pay / Nagad / Rocket |
| Minimum Withdrawal | ৳500 |
| Maximum Withdrawal (per day) | ৳1,00,000 |
| Processing Time | 1–24 hours |
| Goldenbets fees | Zero (goldenbets charges no fees) |
| Mobile Banking Charges | Subject to the payment provider's own terms and conditions |
| Without KYC Verification | Up to ৳10,000 per month |
- 1Log in to goldenbets and go to the "Withdraw" section.
- 2Select an amount and payment method.
- 3Processing is typically completed within 1 hour once KYC is verified.
KYC (Know Your Customer) is goldenbets' identity verification process, carried out to prevent money laundering and keep accounts secure. Without KYC, withdrawals are limited; however, KYC is mandatory for larger withdrawal amounts.
Required Documents:
- National ID (NID) — clear photos of both front and back
- A selfie — taken while holding your NID
- Proof of payment method (the Mobile Pay number must match the name on your registered account)
- 1Log in to goldenbets and go to the "Identity Verification" section in your profile settings.
- 2Upload photos of the front and back of your NID (JPG or PNG, max 5 MB).
- 3Upload a selfie holding your NID.
- 4The goldenbets team typically completes verification within 12–24 hours and notifies you via SMS or email.